Certified Nurse Manager and Leader (CNML) Practice Test

According to Covey's Theory on Communication, what should be prioritized in effective communication?

1. Expressing opinions

2. Seeking first to understand

3. Demonstrating authority

4. Providing solutions quickly

The correct answer is: Seeking first to understand

In Covey's Theory on Communication, prioritizing "seeking first to understand" is fundamental because it emphasizes the importance of active listening and empathy in the communication process. This approach encourages individuals to fully comprehend the perspectives, feelings, and needs of others before expressing their own viewpoints. By doing so, it fosters a more meaningful dialogue, builds trust, and ensures that responses are more relevant and constructive. When one prioritizes understanding, the interaction is less about asserting opinions or demonstrating authority, which can often lead to defensiveness and hinder collaboration. Moreover, rushing to provide solutions without fully grasping the issue can result in overlooked details and a lack of buy-in from those involved, making it less likely for the solutions to be effective. Thus, seeking first to understand paves the way for more productive and respectful interactions, ultimately improving both communication and relationships in a professional setting.