Certified Nurse Manager and Leader (CNML) Practice Test

Deming's 14 Points are associated with which quality improvement concept?

1. Total Quality Movement

2. Employee Satisfaction Metrics

3. Crisis Management Techniques

4. Transformational Leadership Models

The correct answer is: Total Quality Movement

Deming's 14 Points are foundational to the Total Quality Movement, which emphasizes the importance of continuous improvement in processes, products, and services. These points were developed by W. Edwards Deming in the aftermath of World War II to help rebuild Japan’s economy through quality management. The 14 Points provide a framework that focuses on various aspects of quality improvement, such as creating a constancy of purpose for improving products and services, adopting a new philosophy of quality, and emphasizing the importance of continuous learning and improvement. They aim to transform organizational practices and culture by involving all employees in the commitment to quality. In reference to the other concepts, while employee satisfaction metrics, crisis management techniques, and transformational leadership models all contribute to organizational effectiveness, they do not specifically include the structured and comprehensive approach to quality management that Deming's points articulate. Thus, the connection of Deming's 14 Points to the Total Quality Movement is clear and central to its principles.