Certified Nurse Manager and Leader (CNML) Practice Test

How can walking rounds with staff help address morale issues?

1. By increasing supervision levels

2. By actively listening to employee concerns

3. By enforcing stricter policies

4. By limiting staff interactions

The correct answer is: By actively listening to employee concerns

Walking rounds with staff can significantly improve morale by fostering a sense of connection and engagement through active listening. When leaders participate in walking rounds, they have the opportunity to interact directly with staff members in their environment. This face-to-face engagement allows leaders to listen to employees' concerns, ideas, and feelings about their work experience. By showing genuine interest in what staff have to say, leaders not only make employees feel valued but also create an open channel for communication. This can lead to a more supportive work environment where staff feels safe to express themselves, knowing that their opinions are heard and considered. It enhances trust in leadership and can motivate employees to contribute positively to the workplace culture. Furthermore, this practice can also help leaders identify systemic issues that may be affecting morale, such as workflow inefficiencies or interpersonal conflicts among staff. By gaining insights through direct conversations, leaders are better equipped to make informed changes that enhance employee satisfaction and overall team dynamics.