Certified Nurse Manager and Leader (CNML) Practice Test

In the context of conflict resolution, what is an important action to take?

1. Escalate the issue immediately

2. Ignore individual grievances

3. Encourage collaborative problem-solving

4. Reinforce hierarchical structures

The correct answer is: Encourage collaborative problem-solving

Encouraging collaborative problem-solving is an essential action in the context of conflict resolution because it fosters open communication and teamwork among involved parties. This approach allows individuals to express their perspectives and concerns, facilitating a constructive dialogue that can lead to mutually beneficial solutions. By promoting collaboration, you help to build trust and respect within the team, which can prevent future conflicts and enhance overall workplace relationships. In contrast, escalating issues immediately may lead to heightened tensions and could prevent a resolution that meets the needs of all parties involved. Ignoring individual grievances fails to address underlying issues and can lead to resentment and further discord. Reinforcing hierarchical structures may also discourage open communication and limit the ability for team members to engage in constructive problem-solving, which can stifle innovation and lead to unresolved conflicts. Therefore, fostering a collaborative environment is crucial for effective conflict resolution.