Certified Nurse Manager and Leader (CNML) Practice Test

In which stage of team conflict do team members begin to settle into their roles?

1. Forming

2. Storming

3. Norming

4. Performing

The correct answer is: Norming

In the norming stage of team conflict, team members start to establish their roles and responsibilities more clearly, leading to increased collaboration and cohesion within the group. During this phase, individuals begin to understand each other's strengths and weaknesses, which helps them adjust their behaviors to support one another effectively. With clearer expectations and improved communication, the team can move beyond previous disagreements and conflicts, fostering a more harmonious working environment. As team members settle into their roles, they begin to work together more smoothly, establishing norms and standards for how they will interact and collaborate. This stage is crucial for building trust and solidarity, enabling the team to progress to higher levels of functioning, such as the performing stage, where they can achieve their goals more efficiently.