Certified Nurse Manager and Leader (CNML) Practice Test

What characterizes the Neutral Zone of Change according to Bridges?

1. Staff becoming more motivated and productive

2. Rising anxieties and decreased motivation

3. Clear communication and reassurance

4. Strong team cohesion and support

The correct answer is: Rising anxieties and decreased motivation

The Neutral Zone of Change, as described by William Bridges, is a transitional space where individuals are no longer in the familiar but have not yet transitioned to the new. During this phase, feelings of uncertainty and confusion are prevalent. Staff may experience rising anxieties due to the lack of clear direction and the ambiguity surrounding the change. This often leads to decreased motivation, as individuals may feel disoriented and unsure of their roles in the changing environment. In this context, the character of the Neutral Zone is marked by these emotional reactions, highlighting the challenge leaders face in providing support and guidance. Understanding this phase helps leaders facilitate the transition by addressing concerns and clarifying the vision for the changes ahead. By recognizing the emotional turbulence that can occur, managers can better support their teams through effective communication and reassurance, ultimately fostering a healthier transition into the new state.