Certified Nurse Manager and Leader (CNML) Practice Test

What component of effective communication is emphasized in Covey's Theory?

1. Assertiveness

2. Empathetic listening

3. Fast response times

4. Persuasiveness

The correct answer is: Empathetic listening

Covey's Theory places a significant emphasis on empathetic listening as a crucial component of effective communication. This approach highlights the importance of understanding others' perspectives, feelings, and thoughts before trying to communicate one’s own. By genuinely engaging in empathetic listening, individuals are more likely to build trust and rapport, paving the way for more productive and meaningful interactions. Empathetic listening involves not just hearing the words spoken, but also attuning to the emotions and non-verbal cues associated with the message. This practice fosters an environment of mutual respect and understanding, allowing for a deeper connection between communicators. In the context of Covey's principles, this skill is essential for creating win-win situations and collaborative problem-solving, which are foundational to effective leadership and management in nursing.