Certified Nurse Manager and Leader (CNML) Practice Test

What does the concept of "total quality movement" emphasize for staff?

1. A focus solely on profitability

2. Continuous improvement and mission-driven work

3. Rigid adherence to traditional methods

4. Minimization of employee engagement

The correct answer is: Continuous improvement and mission-driven work

The concept of "total quality movement" emphasizes continuous improvement and mission-driven work for staff. This approach encourages organizations to focus on enhancing quality in all aspects of operations, involving everyone from front-line staff to management in the process of refining practices and outcomes. By fostering a culture of continuous improvement, organizations can address potential issues proactively, enhance service quality, and improve patient outcomes. Additionally, a mission-driven perspective aligns the efforts of the staff with the overarching goals and values of the organization. This alignment motivates employees to engage in their work meaningfully, as they understand how their contributions impact broader objectives. The idea is to create an environment where quality is the responsibility of all team members, promoting collaboration and innovation to achieve organizational excellence.