Certified Nurse Manager and Leader (CNML) Practice Test

What does the term 'pull system' refer to in Lean management?

1. A system where production is based on customer demand

2. A system that prioritizes employee output over customer needs

3. A fixed schedule for production independent of demand

4. A centralized decision-making process

The correct answer is: A system where production is based on customer demand

In Lean management, the term 'pull system' refers to a methodology where production is driven by actual customer demand rather than by forecasts or predetermined schedules. This approach allows organizations to respond more agilely to customer needs, minimizing overproduction and reducing waste. By producing only what is needed when it is needed, a pull system optimizes efficiency and resource utilization. This system contrasts sharply with models that operate on the assumption of meeting projected demand or utilizing fixed schedules. Such alternatives can lead to excess inventory and inefficient use of resources, as they do not accurately reflect current market conditions or customer preferences. In a pull system, the process is guided by real-time customer orders, which ensures that production closely aligns with the needs of the market. The emphasis on aligning production with customer demand supports a culture of continuous improvement and responsiveness, key principles of Lean management. This method ultimately enhances customer satisfaction by providing products and services that meet their specific needs without unnecessary delays or excess inventory.