Certified Nurse Manager and Leader (CNML) Practice Test

What does TQM expect from employees?

1. Minimal involvement in decision-making

2. Performance with excellence

3. Strict adherence to policies

4. Shared individual goals only

The correct answer is: Performance with excellence

Total Quality Management (TQM) is a comprehensive management approach that focuses on continuous improvement, emphasizing quality in all aspects of an organization. One of the core expectations of TQM from employees is performance with excellence. In TQM, employees are encouraged to adopt a mindset of striving for outstanding quality in their work. This includes not only meeting established standards but exceeding them, fostering a culture where everyone takes ownership of their role in enhancing overall quality. By promoting excellence, TQM seeks to involve employees in the continuous improvement process, where they actively contribute to bettering products and services, thereby increasing customer satisfaction and organizational success. Achieving performance with excellence is a key driver for TQM initiatives, as it encourages collaboration, innovation, and a shared commitment to high standards among all team members, essential for the long-term success of the organization.