Certified Nurse Manager and Leader (CNML) Practice Test

What is a common emotional reaction during organizational change?

1. Increased motivation and excitement

2. Indifference towards the changes happening

3. Fear and uncertainty regarding the unknown

4. Celebration of the new opportunities

The correct answer is: Fear and uncertainty regarding the unknown

Fear and uncertainty regarding the unknown are common emotional reactions during organizational change because change often disrupts established routines and creates doubt about the future. Employees may feel insecure about their roles, responsibilities, or job stability as they navigate a shifting workplace environment. This apprehension can stem from a lack of information or clarity about how changes will affect them personally or the organization as a whole. While it's possible for some individuals to experience motivation, excitement, or celebration in response to change, these emotions typically depend on the individual’s mindset, the nature of the change, and how well it is communicated by leadership. Indifference can also occur, but it is less common, as most people tend to feel some degree of emotional response during significant organizational shifts. Therefore, the prevalence of fear and uncertainty makes it a crucial aspect to acknowledge and address in the change management process.