Certified Nurse Manager and Leader (CNML) Practice Test

What is the initial step in the Progressive Discipline process?

1. Written warning

2. Termination

3. Verbal counseling/coaching

4. Employee suspension

The correct answer is: Verbal counseling/coaching

The initial step in the Progressive Discipline process is verbal counseling or coaching. This step serves as an important first measure to address performance issues or behavioral concerns in a constructive manner. The goal of verbal counseling is to make the employee aware of the issue and provide them with guidance to improve their performance. This approach emphasizes communication and understanding, allowing the employee to recognize the need for change before escalating to more formal disciplinary actions. By starting with verbal counseling, employers demonstrate a commitment to supporting their employees in improving behavior and performance rather than immediately resorting to punitive measures. This can foster a more positive work environment and increase the likelihood of resolution without further disciplinary action. In contrast, options such as written warnings, employee suspension, or termination represent later stages in the Progressive Discipline process, which are typically implemented only if prior steps, including verbal counseling, do not lead to the desired improvement.