Certified Nurse Manager and Leader (CNML) Practice Test

What percentage of communication is conveyed through words, according to the concept of Words Absorbed with Communication?

1. 50%

2. 25%

3. 7%

4. 90%

The correct answer is: 7%

The concept of Words Absorbed with Communication suggests that only a small percentage of the overall communication process is conveyed through the actual words spoken. Research indicates that approximately 7% of communication represents the verbal component, with the remaining communication made up of non-verbal elements, such as body language, tone of voice, and facial expressions. Understanding this framework is crucial for effective communication, particularly in leadership and management contexts. It highlights the importance of being aware not just of the words being used, but also of how they are delivered. Effective communicators pay attention to both verbal and non-verbal cues to ensure their messages are perceived as intended, as the majority of what is communicated stems from these non-verbal aspects. This insight can significantly enhance interpersonal interactions and help leaders convey messages more effectively to their teams.