Certified Nurse Manager and Leader (CNML) Practice Test

What percentage of patient errors is related to communication issues?

1. 50%

2. 60%

3. 70%

4. 80%

The correct answer is: 80%

Research indicates that a significant percentage of patient errors can be traced back to communication issues, and studies have shown that approximately 70% to 80% of these errors occur due to inadequate communication among healthcare providers, between providers and patients, or among the broader healthcare team. This lack of effective communication can lead to misunderstandings, incorrect medication administration, missed diagnoses, and complications in patient care. The choice indicating 80% is supported by various studies that pinpoint communication as a critical failure point in patient safety. Effective communication is essential not only for delivering accurate information but also for ensuring that all team members, as well as the patients, are on the same page regarding treatment plans, medication instructions, and patient history. Thus, emphasizing training and systems designed to improve communication can significantly bolster patient safety and care quality in healthcare settings.