Certified Nurse Manager and Leader (CNML) Practice Test

What term is used to describe staff who introduce new ideas, products, or processes that disrupt current operations?

1. Change Agents

2. Disruptive Innovators

3. Process Improvement Teams

4. Quality Assurance Personnel

The correct answer is: Disruptive Innovators

The term "Disruptive Innovators" refers to individuals or groups who introduce new ideas, products, or processes that can significantly alter the existing landscape of operations within an organization. This concept, originally coined by Clayton Christensen, emphasizes how such innovations can disrupt traditional practices and challenge established ways of doing things. Disruptive innovators often bring about change by creating new methodologies that compel others to adapt or evolve, leading to enhanced efficiencies or fundamentally different outcomes. In the context of healthcare management, disruptive innovators might introduce technologies or practices that can revolutionize patient care or operational procedures, prompting a re-evaluation of existing systems. This can lead to improved patient outcomes, reduced costs, and more effective use of resources, making their role crucial in a constantly evolving healthcare environment. Understanding this term is vital for nurse managers and leaders, as they often need to adapt to and manage the changes brought about by such innovations, ensuring that their teams are aligned with new strategies while also maintaining high standards of care.