Certified Nurse Manager and Leader (CNML) Practice Test

Which concept encourages collaboration and teamwork during disputes?

1. Competitive strategy

2. Collaborative conflict resolution

3. Authoritative decision-making

4. Passive disagreement

The correct answer is: Collaborative conflict resolution

The correct answer is collaborative conflict resolution, which is a concept that actively promotes working together to navigate and resolve disputes. This approach acknowledges that conflicts are a natural part of any teamwork or organizational structure and emphasizes communication, understanding, and negotiation among the parties involved. In collaborative conflict resolution, individuals are encouraged to express their viewpoints and concerns in a constructive manner, with the goal of finding a mutually beneficial outcome. This not only helps to maintain relationships but also fosters a culture of respect and cooperation, ultimately leading to more effective problem-solving and innovation within a team or organization. When conflicts are addressed collaboratively, it often results in solutions that everyone feels invested in, which can enhance the overall team dynamic and productivity. To succeed in this process, it’s important that all parties recognize the value of collaboration and are willing to engage openly in dialogue to arrive at an agreeable solution.