Certified Nurse Manager and Leader (CNML) Practice Test

Which of the following are NOT considered correct corrective action steps?

1. Conference, verbal warning, aggressive criticism, termination

2. Written warning, suspension, verbal warning, termination

3. Conference, feedback, coaching, termination

4. Conference, immediate suspension, verbal warning, evaluation

The correct answer is: Conference, verbal warning, aggressive criticism, termination

The reasoning behind identifying aggressive criticism as an incorrect corrective action step lies in the fundamental principles of effective management and employee development. Corrective action steps should aim to foster improvement and learning, rather than instilling fear or resentment among employees. Aggressive criticism not only undermines the employee's morale but can also create a hostile work environment, ultimately affecting team dynamics and productivity. In contrast, other choices incorporate various methods that emphasize open communication, structured feedback, and the opportunity for employees to improve. For example, verbal warnings and evaluations serve as tools for outlining areas of concern while providing the individual with a chance to correct their behavior. This approach aligns with best practices for managing performance issues in a constructive manner, leading to positive outcomes for both the employee and the organization. Thus, the correct identification of aggressive criticism in the first choice as not being an appropriate step reflects the importance of handling corrective actions with respect and professionalism, which are crucial for effective leadership and fostering a supportive workplace culture.